vc111's Privacy Policy
How your personal data is collected, processed, and protected — vc111 is committed to your privacy through SSL encryption and strict security standards.
vc111 operates a trusted online casino and betting platform for players in Bangladesh. We believe every user's privacy is a fundamental right. That is why we handle your personal data with the utmost care and never share it with any unauthorized third party. In this document we clearly explain what data is collected, why it is collected, and how it is kept secure.
1 What Data We Collect
When you create an account, use our services, or contact support at vc111, we may collect the following types of data:
Identity Information
Your name, date of birth, email address, and contact details provided when registering your account.
Financial Information
Records of deposit and withdrawal transactions. We process the necessary details of payments made through bKash, Nagad, and Rocket.
Technical Information
IP address, browser type, device information, operating system, and logs of your activity on our site.
Gaming History
Records of your betting and gaming activity, used to ensure responsible gaming and to improve service quality.
Communication Data
Messages and information you provide when contacting our support team via live chat or email.
Cookie and Tracking Data
Our website uses cookies and similar technologies to help improve your browsing experience.
2 Purpose of Data Use
vc111 uses collected data only for the lawful purposes listed below:
- Account Management: To create, verify, and keep your account secure.
- Payment Processing: To safely complete deposit and withdrawal transactions through bKash, Nagad, and Rocket.
- Customer Support: To respond quickly and effectively to your questions, complaints, and support requests.
- Fraud Prevention: To detect and prevent unauthorized transactions, account hacking, and fraudulent activity.
- Responsible Gaming: To monitor your gaming patterns, identify problematic behavior at an early stage, and provide assistance when needed.
- Platform Improvement: To continually improve service quality and functionality by analyzing user experience.
- Legal Obligations: To comply with applicable laws, regulations, and regulatory guidelines.
- Communications: To keep you informed about important account updates, security alerts, and service changes.
3 Data Storage and Security
vc111 treats the security of your data as its highest priority. We use industry-level security technologies:
SSL Encryption
Our entire platform is protected by 256-bit SSL encryption technology, keeping all data exchanged between your browser and our servers secure.
Secure Servers
Your data is stored on servers with advanced security systems. Firewalls and access controls are active to prevent unauthorized access.
Limited Access
Only authorized personnel may access specific data on a need-to-know basis. All access is logged and regularly audited.
Data Retention Period
We retain your data only for as long as it is necessary — while your account is active and for the period required to meet legal obligations after the account is closed. Financial transaction records are retained for the period specified under applicable law. Once the retention period ends, data is securely deleted or anonymized.
4 Sharing Data with Third Parties
vc111 does not sell your personal data to any third party. However, data may be shared in the limited circumstances below:
Payment Processors
The data necessary to complete transactions through bKash, Nagad, and Rocket is shared with the relevant payment service provider. This data is used solely to verify the transaction.
Technology and Security Partners
Technology service providers that assist in operating our platform (such as cybersecurity and server services) may process a limited amount of data in the course of their work. They operate under strict confidentiality agreements.
Legal Obligations
Disclosure of data may be legally required in response to a court order, legal process, or a valid request from a regulatory authority. In such cases, we disclose only the minimum data necessary.
Business Transfers
In the event of a business merger, acquisition, or asset transfer, your data may be transferred. In such circumstances we will notify you in advance, and the new operator will be required to maintain standards equivalent to this privacy policy.
5 Cookie Policy
The vc111 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your experience.
Essential Cookies
Essential for the basic functionality of the website. Used to maintain login sessions, ensure security, and similar purposes. Disabling these may prevent certain parts of the site from working.
Analytics Cookies
Used to collect anonymous statistics to understand how users navigate our site and to improve service quality.
Preference Cookies
Used to remember language preferences, display settings, and similar choices so your experience is personalized each time you visit the site.
Security Cookies
Used for fraud detection and account protection. Help identify unusual login patterns or suspicious activity.
You can control or delete cookies through your browser settings. However, disabling essential cookies may limit some features of our platform.
6 Your Rights
As an account holder at vc111, you have the following rights:
Right to Access
You may request at any time to know and view what data we hold about you.
Right to Rectification
You may request correction of inaccurate or incomplete data about you. We will make the correction promptly after verification.
Right to Erasure
Where there is no legal obligation to retain it, you may request deletion of your personal data. When an account is closed, data is deleted in accordance with the applicable policy.
Right to Object to Processing
In certain circumstances you may object to the processing of your data. We will review your request and inform you of our decision.
Data Portability
You may request your data in a structured, commonly used, and machine-readable format.
Right to Restrict Processing
In certain circumstances you may request that processing of your data be temporarily restricted.
7 Age Verification and Minor Protection
vc111 is an adults-only platform intended for users aged 21 and above. We do not intentionally collect or process any data from minors.
- An age verification process is followed at the time of registration.
- If we become aware that data from a minor has been collected, it will be deleted immediately and the associated account will be closed.
- If you believe a minor is using our platform, please notify us immediately at [email protected].
- For more information on responsible gaming, please visit our Responsible Gaming page.
8 Policy Changes and Updates
vc111 reserves the right to update this privacy policy from time to time based on service changes, technological advances, or legal requirements.
- Material Changes: If there are material changes to the policy, we will notify you in advance at your registered email address.
- Minor Changes: For minor editorial changes, the "Last Updated" date at the top of this page will be updated.
- Policy Taking Effect: The revised policy takes effect from its publication date. Continued use of the platform after any change means you are considered to have accepted the new policy.
- Previous Policy: If you wish, you may request a copy of a previous version by emailing [email protected].
9 International Data Transfers
Our servers and technology infrastructure may be located in various countries, which means your data may be transferred internationally. However, all such transfers are made in accordance with the following standards:
- The receiving party ensures a level of protection at least equivalent to this privacy policy.
- All data is encrypted during transfer.
- Data processing agreements are in place with third-party processors.
- International data protection standards and best practices are followed.
10 Contact Us
For any questions, concerns, or requests relating to this privacy policy, please contact our support team:
Email: [email protected]
Live Chat: Support available 24/7 in Bengali and English.
We generally respond to privacy-related requests within 7 business days.